Partner program

Joining

1. Start from the partner page and apply. Tell us who you are, where you work and how you plan to introduce people.
2. We review applications by hand. You'll get an email either way — an approval states your rate, the hold period and the payout threshold in plain numbers.
3. Once approved, your portal is at /partner with your link, your referrals, your earnings and your payouts.

Your link and your code

You get a link and a short code. The link is the reliable one — it records the click and sets a first-party cookie that lasts 60 days, which is long enough for someone to think it over, talk to a business partner and come back. The code is for when a link is impractical: said out loud in a video, printed on a card. It can be typed on the signup form, or later on the create-restaurant screen.

When a referral actually counts

A referral is recorded when the restaurant is created, not when the account is. Someone who clicks your link and signs up but never finishes onboarding will not appear on your referrals screen — that is the single most common reason a code “looks broken”. Ask them to finish creating their restaurant, and it appears.

Attribution closes at their first payment. After money has changed hands there is no honest way to add a referrer, so a code cannot be attached to a shop that is already paying.

How commission is earned

• On cleared money only. A paid subscription invoice, a yearly prepayment, a day-pass pack, or a verified bank transfer. Never a signup, never a trial.
• In the shop's own currency. Balances in different currencies are kept apart rather than merged at a rate we would have to defend.
• At the rate on the day it was earned. The rate is stamped onto each commission and never recalculated — reaching a higher tier in March does not re-earn February, and slipping a tier does not claw back what you already booked.
• Held 30 days before it is payable, so a refund or chargeback lands before the money leaves.

Tiers

Your rate steps up with the number of restaurants you have referred that are actively paying: Bronze 20% (1–4), Silver 25% (5–14), Gold 30% (15–39), and Platinum at 40+, which pays the same 30% but adds co-marketing, priority support and a named contact.

Getting paid

Payouts run monthly, by hand, once your balance is over the threshold — ฿1,000 or $30. Below it, the balance simply rolls into next month. Set your payout method in the portal before your first run.

A refunded or disputed payment reverses its commission. If that commission had already been paid out to you, it is not taken back — it is carried as owed and netted off your next payout, which the balance screen shows plainly rather than hiding.

What is not allowed

• Referring yourself. You cannot earn on your own restaurants, and this is enforced in the database rather than in the UI — including a second address at the same inbox, which is checked in its normalised form.
• Bidding on the FoodFlow brand in paid search, or anything that reads as us.
• Promising features, prices or terms we do not offer.

If a referral goes missing

Check three things first: did they finish creating their restaurant; had they already paid before the code was entered; and was the code entered at all. If none of those explains it, message us with the restaurant name — every commission is a record we keep, and it survives a shop closing, a shop being deleted, and even your own account being closed.