Buffet & set-menu service

How buffet mode works

A buffet is one flat price per person for as much as they can eat inside a time limit. You set up one or more buffet packages (your price tiers), start a buffet on a table, and the clock begins. From then on, dishes that come with the buffet are ordered over and over at no extra charge — only premium add-ons and any late-order or leftover fees ever touch the bill.

• One price per head — everyone at the table pays their tier’s set price.
• Unlimited refills — included dishes can be re-ordered as many rounds as they like.
• A table timer — each package has its own time limit and last-order cutoff.

Create a buffet package

Go to Menu → Buffet pricing and add a package for each tier you offer — for example one for adults and one for kids. Give it a name, the price per person, and a time limit in minutes.

1. Add the package with its name, price per person, and time limit.
2. Open Dishes on the package to fine-tune it: an age band (e.g. kids 0–11), a last-order cutoff (minutes before the end when the kitchen stops taking rounds), an overtime fee, and a waste fee for food left uneaten.
3. In the same window, switch on every dish that’s included in this tier, then set each dish’s surcharge.

Running several tiers on one table

A single table can run more than one package at the same time — say two Premium adults and one Standard kid all sharing the grill. Each guest is counted under their own tier and its price.

Start a buffet on a table

When the party sits down, open Tables, pick the table, and choose Start buffet. Set the number of guests in each tier (for example 2 Premium, 1 Kids), then confirm.

1. Tap the table and choose Start buffet.
2. Dial the headcount for each tier using the + and − buttons.
3. Confirm — this opens the table’s ticket and starts the clock. A live timer badge shows on the table so staff can see how long each party has been seated.

How guests order

Guests scan the QR code on their table and order rounds from their own phones — no waiting to flag down a waiter. On a buffet table the menu shows what’s covered: included dishes are labelled Included, and premium ones show their +surcharge.

• Each round fires straight to the kitchen display the moment it’s sent.
• Everyone at the table can order from their own phone at the same time — each person can add a nickname so rounds are easy to tell apart.
• Guests can tap My orders to see everything they’ve sent, with included refills shown as covered.

Time limits, last orders & fees

As the timer runs, a countdown shows on the guest’s phone. Once the last-order cutoff passes, the kitchen stops accepting new rounds and the ordering screen closes for that table — the meal itself can carry on, but no more food can be sent.

• Overtime fee — if a party stays past their time limit, add the overtime charge at checkout as a normal line.
• Waste fee — for food ordered but left uneaten, add the waste charge at checkout, again as an ordinary line.

Both fees are entered by staff at the till when you settle the bill, so you stay in control of when they apply.

What lands on the bill